Key Account Manager (KAM)

At ToD Technologies, we are a leading provider of IT services, web design & development, eCommerce solutions, digital marketing services, AR/VR solutions, custom software development, and Tour & Travel services. Our clients span across the USA, Canada, UK, Australia, UAE, and India.

We are looking for a dynamic and client-focused Key Account Manager (KAM) to build long-term relationships with our clients, identify growth opportunities, and ensure exceptional customer satisfaction. The ideal candidate should possess strong communication, relationship management, and business development skills.

Job Responsibilities

• Build and maintain long-term relationships with key clients.
• Act as the primary point of contact for assigned accounts.
• Understand client business objectives and recommend suitable IT and digital solutions.
• Coordinate with internal teams to ensure successful project execution and timely delivery.
• Identify upselling and cross-selling opportunities across services such as Website Development, SEO, Digital Marketing, Mobile Apps, AR/VR, Custom Software, and Branding.
• Conduct regular client meetings, presentations, and business reviews.
• Resolve client concerns and ensure high levels of customer satisfaction.
• Monitor account performance, renewals, and contract management.
• Prepare proposals, quotations, and project documentation.
• Track revenue, client engagement, and account growth metrics.
• Stay updated on industry trends and competitor offerings to provide strategic recommendations.

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, IT, or a related field.
• Excellent communication, presentation, and interpersonal skills.
• Strong relationship management and negotiation abilities.
• Ability to manage multiple client accounts simultaneously.
• Experience in IT services, digital marketing, software sales, or account management is preferred.
• Basic understanding of website development, SEO, PPC, social media marketing, mobile applications, and custom software solutions.
• Strong problem-solving and analytical skills.
• Self-motivated, customer-focused, and target-driven.

Benefits

• Opportunity to manage international client portfolios.
• Exposure to diverse industries and business domains.
• Performance-based incentives and growth opportunities.
• Mentorship from experienced professionals.
• Flexible work schedule.
• Continuous learning and skill development.
• Opportunity for long-term career advancement and full-time employment.